Shipping & Returns
Our shipping policies, pricing, delivery times, and returns information.
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We offer one or two shipping speeds for most categories of items.
All items typically are delivered in 1-2 business days at no cost. Order delivery times are displayed at checkout. There may be an extra day added if you order later in the day and miss the shipment cutoff for that day (meaning an order placed on a Monday night might arrive that Thursday, not on Wednesday, if placed too late in the day).
Because we have warehouses in locations across the U.S., these shipping speeds are standard regardless of your location in the contiguous states. Alaska and Hawaii may have longer shipping times.
We guarantee all shipments.
In case of an unexpected issue with the shipment, such as loss or damage, you will receive a full refund of the order cost, including the shipping cost of the item(s).
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Our shipping process
Perfect Condition
Our items are brand new and in perfect, mint condition. We acquire all of our items from premier suppliers and manufacturers, and ensure your products are completely untouched and of the highest original quality.
Well-Packaged
Our items are extremely well-packaged with innovative and industry-leading packaging that is designed to handle extreme conditions and long journeys to ensure your items arrive to you in perfect condition.
Rapid Shipping
We ship all of our items extremely quickly and via expedited shipping methods. Our average delivery times are extremely low, and our packages often arrive before even the earliest estimated delivery date.
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Returns
Our customer-friendly return policy and easy return process
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We have a 60 day return policy for unopened, undamaged items. Because we guarantee all shipments, in case of an issue with your order, the return cost is free. Elective returns are free at this time as well.
We have multiple return locations; once you initiate a return, you can select the location your prefer or choose the automatically selected closest location.
To start a return, click the "start return" link in your order email. Alternatively, you can sign in to your account and find the link there, or you can always contact us and we will send you your return information.
